How pre-orders work
Each round gives you more or less 20 days to order in the pre-order section of the store, depending on the dates of the current pre-order.
How does it work?
Each month, a pre-determined period called "pre-order" is available to select your fabrics. A variety of patterns are then offered. You can therefore choose the pattern you like and choose in which fiber you want it. There is no quantity limit.
Once the pre-order period is over, all orders received go in batch to our supplier so that the fabrics can be made.
When the supplier sends me the fabrics, I prepare your orders and ship them to you via Purolator within 24-48 hours.
It takes approximately 10 weeks from the end date of pre-orders before you receive your fabrics.
For those who have selected home pickup, you will be invited to contact me to make an appointment to pick up your order.
- The order processing is a long process, we wait until the end of the pre-order to send all the files to the supplier, who then prints on the fabric and sends us everything by air, it can take up to 10 weeks.
- No refund possible if a problem occurs during the order deadlines, or if the supplier encounters a problem and the order processing time is longer than expected, no cancellation or refund possible.
- A margin of 5 cm and less is accepted. Any defect spotted on the fabric (hole, ink stain .. over 5 cm) must be mentioned in a private message on the Facebook page or by email. A reimbursement proportional to the default will be made to you, without notice.
- Colours may vary from print to print.
- If any of the fabrics are missing, they will be refunded to you, without notice.
- A 50% scale margin will be accepted and delivered as is, without notice.